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Customer Support
At Meal Prep San Antonio, we are committed to providing the best possible customer support. Please feel free to contact us with any questions or concerns you may have about our meal delivery service. We promise to get back to you as soon as possible.

Contact Us
If you have any queries regarding our meal delivery service, please fill out the form below and we'll get back to you shortly.
Location
Our Delivery Area
We currently deliver organic, healthy meal preps to the following areas in San Antonio:
FAQ
Frequently Asked Questions
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Can I change my meal selections or delivery schedule?Yes, you can make changes to your meal selections and delivery schedule through your account on our website or app. Just make sure to make any changes before the specified deadline to ensure they are applied to your next delivery.
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How does the meal prep delivery service work?You can choose from a variety of meals on our website or app. Once you've made your selections, you can either place a one-time order or subscribe to a plan for recurring deliveries. We then prepare and package your meals and deliver them to your specified address on the agreed-upon schedule.
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What payment methods do you accept?We accept various payment methods, including credit and debit cards. You'll be prompted to enter your payment information during the checkout process.
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What if I need to cancel or pause my subscription?You can cancel or pause your subscription through your account settings on our website or app. Please refer to our cancellation policy for details on deadlines and any applicable fees.
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What is a meal prep delivery service?A meal prep delivery service is a convenient solution for individuals who want to enjoy healthy and delicious meals without the hassle of shopping, cooking, and meal planning. The service delivers pre-packaged meals directly to your doorstep on a regular basis.
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Can I skip a delivery if I'm away?Yes, you can often skip a delivery if you'll be away during the scheduled delivery time. Check your account settings for options to skip or reschedule deliveries. If you have any further questions or concerns not covered in this FAQ, please don't hesitate to contact our customer support team.
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Is there a minimum subscription commitment?Subscription commitments vary based on the plan you choose. Some plans might have a minimum commitment period, while others allow you to cancel anytime without a commitment. Refer to the plan details for more information.
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How are the meals packaged?Our meals are carefully packaged to maintain freshness during transit. They are sealed in microwave-safe, biodegradable containers to ensure easy reheating and disposal. Additionally, we provide labels with nutritional information and heating instructions.
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How do I contact customer support?For any questions, concerns, or assistance, you can reach our customer support team through the contact information provided on our website or app. We're here to help you with any issues you may encounter.
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Can I customize my meals?Yes, you can customize your meals to a certain extent. While our menu items are pre-designed, you can often choose specific meal options based on your preferences, such as protein sources, sides, and sauces. However, complete customization might not always be available due to preparation constraints.
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How do I place an order or subscribe?To place an order or subscribe, simply visit our website or download our mobile app. Click on the "Order Online" tab and browse through the menu, select the meals you want, and add them to your cart. Follow the prompts to complete your order and provide the necessary delivery and payment information.
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What types of meals do you offer?We offer a diverse range of meals to cater to various dietary preferences and needs. Our menu includes options for vegetarians, vegans, meat-lovers, and those with specific dietary restrictions. You can find detailed meal descriptions, including ingredients and nutritional information, on our website or app.
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Are there any delivery fees?Delivery fees might apply depending on your location and the delivery frequency. These fees will be clearly outlined during the checkout process.
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What if I have allergies or dietary restrictions?We strive to accommodate various dietary needs. However, please review the meal descriptions carefully to ensure they align with your allergies or restrictions. If you have severe allergies, please note that our meals are prepared in a facility that handles allergens, and cross-contamination is possible.
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How often will I receive deliveries?Delivery frequency depends on your subscription plan or the type of order you've placed. You can choose from weekly, bi-weekly, or monthly delivery options. Subscribers receive meals on a regular basis, while one-time orders are delivered as requested.
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